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How to Configure Loyalty Points Redemption Workflow in 99minds?

This document explains how to set up a redemption flow in 99minds using workflows, guiding you through the configuration required to allow customers to redeem loyalty points for discounts.

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Step 1

Ensure you are logged in and can access the dashboard section. Navigate to the left-side menu bar and click on the Workflow tab.

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Step 2

Once in the Workflow section, locate the "All Workflows". To set up the redemption flow, identify and select the "Loyalty Points Claimed" trigger for updates.

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Step 3

Begin the setup process from scratch by selecting the "Points Claimed" trigger.

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Step 4

Select the "Points Claimed" trigger and configure the conditions. Choose the condition where loyalty points claimed are greater than or equal to 40, as an example.

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Step 5

In the action section, configure the coupons. Choose the desired rule, for instance, a $10 fixed discount.

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Step 6

Click on "Save Workflow" and close the tab. Return to the dashboard section.

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Step 7

Replicate the same setup in the widget settings. Navigate to the left-side menu bar and click on the "Widget Setting" tab. Locate the "Loyalty widget", click on the "Customize" tab, and configure the redemption flow.

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Step 8

Click on "Points", scroll down, and examine the "Ways to Redeem" section.

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Step 9

Here, configure the redemption flow by selecting the first option. Enter 40 points to redeem a $10 coupon.

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Step 10

Set up the option for demonstration purposes. This option will also be visible on the Loyalty widget.

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Step 11

Click on "Save". Close this and return to the dashboard to check the Store section or storefront.

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Step 12

Ensure you are logged in, as exemplified by the "John Doe" profile.

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Step 13

Navigate to the Home tab and verify the Loyalty widget.

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Step 14

Access the Loyalty widget by clicking on it.

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Step 15

Verify the "John Doe" profile with 50 points. Click on "Redeem" to see the configuration from the Loyalty widget setting.

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Step 16

With the settings already configured, clicking "Redeem" should provide a $10 coupon, confirming successful redemption.

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Step 17

Return and verify the transaction: $10 coupon for 40 points. To confirm redemption, revisit the 99minds section.

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Step 18

In the Workflow tab, check the "Loyalty Points Claimed" trigger and refresh the browser.

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Step 19

Inspect recent events with the current timestamp and confirm the "Action Executed Successfully".

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Step 20

Confirm successful coupon issuance by clicking on the Customer tab.

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Step 21

Verify the points redemption history, confirming 40 points redeemed and a $10 coupon issued on the Loyalty widget.

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Step 22

This concludes the redemption flow setup in 99minds. Thank you.

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