Manage Store Credits
Businesses can manage store credit information and view the details of the card such as balance, customer details, recent transaction details. They can manually issue store credits as a reward, refund or as an upselling marketing strategy. They can also filter the records in the table by entering a specific card id/store credit card number under the Filter section.
Clicking on the store credit card number will provide additional details like the last transaction information (ASSIGN, CREATION, RELOAD, REDEMPTION), card ID, customer ID, card balance, customer details, recent list of transactions on the card.
Issue Store Credit
In a normal business scenario, store credit points are credited based on the workflow trigger and corresponding actions. For instance, when a new customer is created, successful referral, when order value is greater than a specific value, and so on. In certain cases, store credits need to be manually issued to customers - say, during an order refund, offer a compensation for a faulty sale, reward for a special ocassion, encourage sales during a festive season and so on.
To issue store credits, go to Store Credits > All Store Credits. Click Issue Store Credit button. Select the customer to give the store credit. Enter the credit amount to be applied, store credit expiry date and time (if applicable), then click Issue Store Credit.
Store credits can also be issued via the Store Credit Details screen for a specific customer. In this case, select the card and click Issue Store Credit. Enter the credit amount to be applied, expiry details (if applicable) and click Issue Store Credit.
Issuing store credits will be recorded as a RELOAD transaction from the DASHBOARD screen. If store credits are issued from a WebPOS or POS, the transaction source will be recorded as API.
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